Section 01Programme overview.
The GRILZO delivery partner programme onboards riders directly to GRILZO carts — for in-house delivery and last-mile from central kitchens. Riders earn per delivery plus performance incentives, with full insurance cover.
- Direct rider onboarding via the Delivery Partner App
- App-based KYC, contract and ID generation
- Live order routing and ETA management
- Daily settlements with weekly bonus cycles
Section 02Onboarding & KYC.
- Download GRILZO Rider app, sign up with phone
- Aadhaar + PAN + driving licence verification
- Bike registration & insurance proof
- 2-day on-site induction at the assigned hub
- Brand kit (helmet, jacket, delivery bag) issued at hub
- First delivery within 72 hours of application
No rider rolls without verified KYC and brand kit. The customer experience starts with how the rider arrives.
Section 03The route engine.
The route engine is built for two metrics: customer ETA and rider km/hour earnings. Both go up with the right routing.
Cluster batching
2–3 orders within a 1.5 km radius batched into a single run.
Live re-routing
Traffic-aware rerouting on the fly — built on local map data.
Hot-zone surge
Riders earn surge multiplier in busy zones during peak windows.
Idle-time queue
Rest spots tagged in the app, with food-and-drink stops near hubs.
Section 04Earnings & incentives.
| Component | Structure |
|---|---|
| Per delivery | Distance + time-based, transparent in app |
| Peak surge | 1.2× – 1.5× on lunch and dinner peaks |
| Weekly bonus | Trip count + rating threshold |
| Festival bonus | Event-based, network-wide |
| Safety bonus | Helmet, signal & speed compliance |
Section 05Safety & SOS.
- In-app SOS button connects to local emergency services
- Real-time location share with emergency contact
- Insurance cover — accident and third-party
- Rest reminders during long shifts
- Anonymous reporting channel for harassment
Section 06Career growth.
Riders aren't dead-ends. The programme is structured for progression:
- Rider · 0–6 months
- Senior rider · 6–18 months · trainer for new riders
- Hub captain · 18+ months · daily ops at a hub
- City lead · selected · territory ops support
Looking to onboard riders or partner up?
City partners and franchisees can request rider onboarding for their territory — pick the Delivery Partner module on the application form.