Section 01Central kitchens.
GRILZO operates a network of central kitchens that prep, marinate and pack core ingredients before delivery to carts. Quality, hygiene and cost are controlled at the source — not at the cart.
- FSSAI-grade kitchens with cold-chain storage
- Daily portion-controlled prep — every cart gets the same ratios
- Quality batch testing before despatch
- Single-source vetted vendors for all primary ingredients
A network of 100 carts cannot rely on 100 small purchases. Centralisation buys cost stability, taste consistency and food safety.
Section 02Daily ordering.
Cart partners place daily orders via the supply app. The app suggests order quantities based on the previous 7 and 30 days of sales — adjusted for weekday, weather and event signals.
- Cart closes at 23:00 → daily report submitted
- App suggests next-day order at 06:00
- Partner reviews, adjusts, confirms by 08:00 cutoff
- Distributor packs and despatches by 10:00
- Delivery to cart by 13:00, ready for evening peak
Section 03Cold-chain logistics.
Distributors operate refrigerated LCVs with temperature loggers. Every delivery comes with a chain-of-custody temperature record.
- Refrigerated transit at 2–4°C for proteins
- Ambient transit for stable shelf items
- Temperature logger handed over at receipt
- Reject SOP — clear thresholds for refusal at the cart
Section 04SKU framework.
The supply SKU set is deliberately compact — fewer SKUs, better control.
| Category | SKUs | Cadence |
|---|---|---|
| Proteins (marinated) | 6 | Daily |
| Buns & bread | 4 | Daily |
| Sauces & condiments | 9 | Weekly |
| Vegetables & fresh prep | 10 | Daily |
| Beverages & concentrates | 8 | Weekly |
| Packaging | 14 | Bi-weekly |
| Cleaning & consumables | 12 | Bi-weekly |
Section 05The supply app.
The supply app is a dedicated module on the Franchise Dashboard. Key features:
Smart suggest
ML-driven order suggestion using local sales pattern.
One-tap reorder
Repeat last week's exact order for stable carts.
Substitution prompt
If an SKU is short, the app suggests a network-approved substitute.
Settlement view
Real-time supply spend, against budget, against last month.
Section 06Contingency & recovery.
Things break. The supply chain is engineered for it.
- Stockout SOP. Cart can pull from a sister cart within 5km — logged, reconciled in 24 hours.
- Distributor failure. HQ has a backup distributor for every territory (audit-ready).
- Quality reject. Refused goods replaced within 4 hours; cost borne by distributor.
- Festival surge. Pre-positioned stock for major festivals based on prior year's data.
Want to see the supply app?
We arrange a partner-led walk-through. The app speaks for itself.